Name of company: 1st Step Sports Ltd
Registered office: 2nd Floor, 118 High Street, Newmarket, Suffolk. CB8 7AT
Tel: 01638 751679
Company Number: 8123682
1st Step Sports is registered to the Information Commissioner's Office (ICO) We comply with all of the rules and regulations they set for small businesses
1st Step Sports Ltd company number 8123682 is defined as a franchise holding company. 1st Step Sports Ltd permits each of its franchises to use the 1st Step Sports logo’s, brand name and trademarks, to operate its franchise.
1st Step Sports Limited Booking Conditions
Contact details: 1st Step Sports Limited (“1st Step Sports”): company number 8123682 whose registered office is at
118 High Street,
Suffolk, CB8 8JP
Email: firstname.lastname@example.org / email@example.com
Telephone: 01638 666879
1st Step Sports offers an online booking service, once the booking form has been completed and submitted, payment in full received and the booking validated by 1st Step Sports, you will be sent confirmation of your booking via the email address you have provided. Bookings are subject to our website terms and conditions which are hereby incorporated.
Receiving email acknowledgement of payment is confirmation of your request to book on a 1st Step Sports camp/course
For safety reasons we can only guarantee a place on camps/course to those booking in advance. Those that arrive on the day will not be guaranteed a place on the activity if there are high numbers in relation to the allocated staff.
Before booking please ensure that the person booked is able to attend the activity and is physically capable of undertaking sporting/fitness activities.
All bookings and payment protection are subject to the right to cancel by telephone or e-mail to us within forty eight (48) hours from the date that you receive e-mail acknowledgement of the booking
Outside of this forty eight (48) hour period all bookings confirmed by us are final and non-refundable unless the club/camp/course is cancelled by 1st Step Sports.
1st Step Sports accepts cash/cheque/online and telephone card payments as methods of payment.
All 1st Step Sports staff hold current child protection and DBS certification. In the event that a child makes a disclosure or a member of staff believes that the child is suffering from abuse we will act in accordance with our child protection policy, a copy is available on request.
1st Step Sports may take photographs/film of our clubs/camps/courses, the use of this data is solely for the purpose of promoting and publicising our events through
1st Step Sports literature, website and press.
Parents/guardians that do not wish for their child to be photographed/filmed must make 1st Step Sports aware of this at the time of booking or in writing before the activity starts (where possible 1st Step Sports will inform parents/guardians at the start of a club/camp).
1st Step Sports cannot be held responsible for any loss or damage to any personal belongings whilst attending our clubs/camps/classes. Please ensure that no valuables are taken to the venue by you or your children
Health & Safety
A full risk assessment will be carried out before any activity takes place at a new venue. 1st Step Sports coaches all hold a current emergency aid certificate issued by an appropriate body.
For safety reasons it is compulsory for all attendees to wear shin pads on a 1st Step Sports club/camp which involves football, hockey or any other contact sport.
1st Step Sports reserves the right to refuse permission to participate for any child not wearing shin protection.
It is the parent/guardian’s responsibility to ensure appropriate clothing is worn and/or available for their child for the activity provided and weather conditions.
Any medical conditions that participant may have must be fully disclosed (1) at the time of booking in writing to 1st Step Sports at registration and (2) to the coach on the club/camp.
1st Step Sports Ltd has Public Liability insurance with cover provided by Sports Cover Direct of Rustings House, Bottle Square Lane, Radnage, Bucks HP14 4DP.
Other than in relation to death, personal injury, or property damage, where 1st Step Sports or its staff is proven to be negligent, 1st Step Sports liability to you is limited to the booking fee paid by you.
In the event that 1st Step Sports has to cancel an event for any reason, a full refund will be issued to the person who booked, no written request is required.
In the event of inclement weather, all 1st Step Sports clubs/camps/classes have suitable indoor areas to change, meet and eat lunch if applicable, and suitable indoor activities will be organised to replace the outdoor activities at the discretion of 1st Step Sports staff.
Policies & Procedures
Copies of 1st Step Sports policies and procedures are available upon request from firstname.lastname@example.org
In the unlikely event that you or your child are dissatisfied with the service we provide then please in the first instance raise it with the coach at the club/camp/course. He/she will deal will the problem in accordance with our policies and procedures. If the problem is not resolved to your satisfaction then please email email@example.com within 7 days of attendance on the club/camp/course
We take your views and complaints very seriously and will endeavour to resolve your complaint as quickly as possible.
Refunds will only be issued if 1st Step Sports is proven to be in breach of our terms and conditions.